Frequently Asked Questions
Ordering + Products
What types of artwork do you offer?
I offer a selection of original paintings, with fine art prints coming soon. Originals are one-of-a-kind pieces created by hand. Prints will be produced with the same care and attention to detail, ensuring they beautifully reflect the original artwork.
Are your prints high quality?
Yes! When prints launch, they will be created using archival-quality inks and premium paper for long-lasting color, clarity, and detail. Stay tuned—they’re on the way.
Do you offer custom or commissioned artwork?
Yes! I take on a limited number of commissions throughout the year. If you’re interested in a custom piece, please visit my Contact page to submit a request and I'll get back in touch with you for more information within 5 business days.
How do I know if a piece is still available?
If it appears on the shop page and isn’t marked “Sold Out,” it’s available. Originals sell quickly, so availability can change fast.
Shipping + Packaging
Where do you ship?
I currently ship within the United States, with international shipping available upon request. Please contact me for international rates.
How long will my order take to arrive?
Original artwork typically ships within 3–5 business days.
Prints (coming soon) will have updated shipping timelines once they launch. You’ll receive a tracking number with every order.
How is the artwork packaged?
Originals are carefully wrapped and shipped in durable packaging to protect them during transit.
Prints will also be shipped securely once available—either flat or in a protective tube depending on size.
Returns + Exchanges
Do you accept returns or exchanges?
Because each piece is created with care and prepared specifically for your order, all sales are final. However, if your artwork arrives damaged, please contact me within 48 hours so I can make it right.
What if my order arrives damaged?
Please take photos of the packaging and the damaged item and email them to me right away. I’ll work with you on a solution tailored to your situation.
Care + Display
How should I care for my print?
Print care instructions will be provided once prints are available. In general, archival prints last longest when kept out of direct sunlight and framed with UV-protective glass.
Do originals come ready to hang?
Most original paintings are shipped unframed and not equipped with hanging materials. Details for each piece are listed in the product description.
Other Questions
Can I see more photos or videos of a piece?
Of course! I’m happy to provide additional photos or videos to help you get a better sense of the artwork. Just reach out.
How can I contact you?
You can fill out the contact form on my website or email me directly at alyssa.mcd.paints@gmail.com. I’m always happy to help!
